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rmm400
Remote Monitoring and Management

We keep your IT infrastructure humming.

 

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Network Monitoring

We've got you covered, 24x7x365.

Our state of the art, US-based Network Operations Center (NOC) monitors your IT assets in a single platform across all vendors. We provide a service that ensures your infrastructure is functioning at the highest level, so that you can take on projects most valuable to your organization.

We monitor your end-to-end IT infrastructure, whether it is on-premise, off-premise, public, or private so that you have one point of visibility and accountability.

How, you ask? We deploy monitoring appliances within a secure management framework. We never require you to open inbound ports or breach perimeter security from the outside, but we always deliver maximum uptime and security. You can free up time to worry about something else. We got this!

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one-size

One size does not fit all

RMM is available in four levels, so you get just what you need.

We give you exactly what you need. First, we perform an initial discovery of your network and infrastructure so we can work with your team to select the most appropriate monitoring levels for each infrastructure element.

Next, we deliver intelligent monitoring. We have identified what level a given device should be monitored at. But, the choice is ultimately yours. We offer customers the ability to step up or step down from that recommended level based on the needs of their business. Take your pick.

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We put you in control

We manage the network, but you stay in charge of it.

Our co-management portal provides real-time visibility and control of your infrastructure. You can see what's up or down, check out traffic, choose from standard or custom reports, create dashboards, and view performance metrics.

Your reference architecture catalog is also available for ordering- you can submit all your requests for information, or chat with our engineers. It's everything you need with a single sign on.

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co-management
improvement

Continual improvement is our commitment

"An investment in knowledge pays the best interest."
– Benjamin Franklin

We offer quarterly business reviews (QBRs) to provide you with detailed analysis of infrastructure performance. This QBR includes a comprehensive review of service levels, service quality, utilization, process efficiency and delivery to ensure that you are receiving the best service possible.

Our continual improvement also includes review of trends to verify process compliance, periodic recommendations for improvement, feedback on customer satisfaction, and measurement of business projections.

Deliverables are reviewed on an ongoing basis to ensure they remain relevant, and are monitored for new areas of improvement. It's time to let our endless innovation work for you.

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Who We Are

We've created a better way for businesses to install, operate and manage IT infrastructure in a reliable, predictable, secure way that helps drive value to their organization.

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360 Mt. Kemble Avenue
Morristown, NJ 07960
+1 973 775 3025